Returns & Exchanges

Returns:

Any returned product should be returned unmarked and in it’s original and undamaged packaging within 14 days of purchase, with receipt. Your refund will be credited to the original purchaser’s credit card and will exclude shipping costs. Refunded amounts to your card may take up to three days to clear. 

All returns must to sent to:

Issimo
174 Papanui Road
Merivale
Christchurch 8014

We recommend using tracked postage or courier for returns. 

Change of Mind:

Please choose carefully as we do not offer refund for change of mind. 

Exchanges:

For all exchanges, you must notify the store within 48 hours via email or phone that you will be returning the item. All returned product should be returned unmarked and in it’s original and undamaged packaging, including receipt, within 14 days of purchase. 

 

Sale items:

Items purchased on sale cannot be returned for a refund or exchange.